Policies

Rent eh Tent Canada Ltd General Rental Policies General Rental information and waiver (Click to View)

Booking

1) Bookings are on a first come first serve, bases.
2) Rentals are subject to a Rent eh Tent Canada Ltd rental contract to be signed at the time of booking or before set-up.
3) A full time contact person/event organizer is required and must be available at the event site on the event date.
4) Event date must be supplied at time of booking.
5) Equipment totals should be made at the time of booking.
6) Additional equipment requests after the initial booking are subject to availability.

Payment

We do not accept debit.
1) A 15% non-refundable deposit for all equipment is due at the time of booking. NOTE: You are not booked unless a deposit is paid.
2) Remainder or all costs are due 30 days before the booked set-up date.
3) Payment can be made by VISA, Master Card, company cheque (at managers discretion), certified cheque or cash. No personal cheques
4) A credit card is required as a security deposit or cash equivalent for the value of the equipment rented.

Cancellation

Cancellation of any booked rental dates and equipment can be made thirty (30) days in advance of the booked set-up date. Less then 30 days will be subject to an additional 15% cancellation charge of the total rental amount on top of the deposit.
Cancellations made less then 5-business days before the set-up date will forfeit all rental charges.

Special Conditions

1) Rescheduling or change requests to booked dates and times must be in writing.
2) Rescheduling or changes to booked equipment is subject to availability.
3) Rent eh Tent Canada Ltd requires the renter to have insurance in place or the monetary means for their event to cover the replacement cost of the rental equipment.
4) The set-up of any equipment will not take place before sunrise and not be carried out after dusk.
5) We requires a letter of "permission" from the landlord or municipality in which your event is taking place listing all or any special conditions they may require, seven (7) days (or sooner) before any Rent eh Tent Canada Ltd equipment is to be set-up and acknowledgment of "Alberta One Call" services.
6) It is the responsibility of the renter to provide 24hr security at the event site to which Rent eh Tent Canada Ltd equipment is set up at.
7) It is the responsibility of the renter to provide emergency maintenance and repair service at the event site to Rent eh Tent Canada Ltd equipment.
8) It is the responsibility of the renter to inform Rent eh Tent Canada Ltd about any emergency maintenance and repair service at the event site to Rent eh Tent Canada Ltd equipment at the earliest possible opportunity.

Damage, Dirty or Loss

If any item of the rental equipment is returned in a state of disarray, damaged or dirty condition, the renter will be responsible for cleaning and repair costs. Shop rate will be charged ($75.00/hour, $45.00 minimum), plus any parts and materials for cleaning or repair. Replacement cost for lost, stolen or destroyed rental equipment is full-suggested retail value and $45.00 administration charge. A $45.00 administration charge is applied to all damaged, dirty and loss, charges.

Insurance

Rent eh Tent Canada Ltd insists that clients have their own insurance (short term event insurance) for personal and public liability during the use of Rent eh Tent Canada Ltd rental equipment and or have Rent eh Tent Canada Ltd rental equipment added to an existing insurance policy.
Rent eh Tent Canada Ltd does not hold Insurance while the rental equipment is in the possession or under the responsibility of the renter. Insurance required by contract will be added at an additional charge to the client.

Rent Eh Tent Canada Ltd Reserves the right to cancel or delay a rental, a rental date or a rental time without compensation or notice to the renter.

1) If any of above mentioned conditions required by Rent eh Tent Canada Ltd are not meet in the time frame Rent eh Tent Canada Ltd has put forward.
2) If weather conditions are such that a real danger exists to staff, property and the public. As an example, but not limited to: Severe wind, lightning etc.
3) If a dispute or issue arises by a third party to the understanding of the event as a whole or in part.